Microsoft to repeat a Vista mistake in Windows7

Posted on February 5, 2009 by Mark Urbin

One of the serious problems with Vista was the half dozen plus versions.  That caused market confusion as well as code bloat, since every version had the same code with features locked out in the lower end versions. It looks like nobody has explained exactly what is wrong with this to the marketing folks at [...]

Filed under: Bad Customer Service, Microsoft, Operating Systems, Windows7 | Tagged: , , , | 3 Comments »

ipowerweb fails the customer service test

Posted on October 20, 2008 by Mark Urbin

Not really news, they have been a pain to deal with for years. Now the final straw.  I’m moving my domains off their service, and ipower doesn’t send out a confirmation of transfer notice.  So, I have to wait days for transfer wait to time out.   It’s this type of behavior that is why [...]

Filed under: Bad Customer Service, Internet | Tagged: , | Leave a Comment »

Two Hours to buy an iPhone

Posted on July 31, 2008 by Mark Urbin

That is just too long.  I called ahead, made sure that the local Apple Store had the phone my wife wanted in stock.  We get there, on a Wednesday night, and have to wait for a blue shirt to free up.  When one of the blue shirts finally does free up, he manages to get [...]

Filed under: Apple, Bad Customer Service, Smart Phone | Tagged: , , , | 7 Comments »

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